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Order by 2pm EST on 2/5 to get engraved gifts in time for Valentine's Day

Most Frequently Asked Questions This Season

Our most frequently asked questions for the season - updated on a monthly basis

How do I get my product repaired or serviced?
How do I track my order?

We Are Here to Help!

If you have any concerns or questions, don't hesitate to contact us. We're happy to help! Fill out the contact form, call us, or send us an email.

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+1-844-744-6652

Mon-Fri: 9:00AM-5:00PM ET
Saturday: Closed
Sunday: Closed

Closed MLK Day, January 18, 2021

Contact Form

Fill out this form and a customer service representative will contact you within 48 hours, Mon-Fri.

Email

customerservice@shinola.com

You will receive a response within 48 hours, Mon-Fri. If your inquiry is time-sensitive, please call us at +1-844-744-6652.

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